Your campaign.
The details that matter.
AdVroom client policies, explained in plain language. Review the terms before confirming your media plan, then discuss any questions with our sales team.
Payments & billing
Payment comes before deployment.
- All advertising campaigns require an advance payment before physical installation and deployment begin.
- Accepted payment methods include bank transfer, UPI, or official company invoice clearing. Delayed payments may result in a temporary pause of the active vehicle fleet until dues are cleared.
Cancellations & refunds
Review the stage of your campaign.
- Campaigns can be cancelled prior to the creative printing and installation phase for a full refund minus any incurred administrative setup costs.
- Once the backlit LED panels are printed, installed, and the campaign goes live on-ground, cancellation is no longer available for that active monthly cycle.
Creative changes
Approve your creative before printing.
- Clients must provide or approve final creative designs before the scheduled installation date.
- One round of minor design adjustments is included prior to printing. If a client requests a complete design overhaul or changes after the panels have already been installed on the vehicles, a nominal re-printing and re-installation fee will apply.
Vehicle downtime & maintenance
Keeping your campaign moving.
- Because our ads run on active auto-rickshaws and cabs across city transit routes, occasional vehicle maintenance, repairs, or off-road days are normal.
- AdVroom maintains a buffer and monitoring protocol to ensure vehicle availability remains stable. If a vehicle experiences extended downtime, our team reallocates or accounts for visibility metrics to ensure campaign continuity.
Privacy & data protection
Respect for your business information.
- AdVroom respects client business data, campaign strategies, and proprietary information. We do not share or sell client details or campaign metrics to third parties.
- Operational data and campaign photo proofs are shared strictly with the client for verification and reporting purposes.
Website chat & enquiry tools
When AI chat is enabled, the messages you enter are sent to OpenAI to generate a reply. Chat history remains in the current browser tab; this integration does not send fleet records or campaign photo proofs to the AI service. Avoid entering confidential campaign material, passwords, or payment information.
Campaign and driver enquiry forms prepare a WhatsApp message. Your enquiry reaches our team only after you press Send in WhatsApp. WhatsApp processes that conversation through its own service.
Confirm the details before launch.
Ask our sales team to clarify the advance amount, any administrative or re-printing charges, refund arrangements, and how extended downtime will be handled for your campaign.
Contact our sales team ↗